Projects

Optimized K1 Speed's customer management by implementing a digital queuing system, enhancing satisfaction, reducing refunds, and improving retention. Leveraged process models, data flows, and risk analysis to streamline operations, achieving a 140% ROI through real-time wait times and a more efficient CRM.

Developed a relational database in SQL Server with a normalized schema of seven interconnected tables, enforcing data integrity through primary and foreign keys. Executed complex SQL queries for data insertion, aggregation, and reporting, delivering insights on customer spending and product sales.